Try these strategies:
1. “Auto” naturally adjusts to the best quality of video for your current Internet connection and processing speed. We recommend using this default setting to avoid buffering delays. (If “Auto” is not available, switch to one of the lower quality options.)
To adjust the quality settings go to a video and click on the gear:
Then click on the quality adjustment here:
2. Reset your router or modem. This action can help to refresh your connection and improve playback performance. Disconnect the power cord of your modem or router, wait 30 seconds, and then reconnect it.
3. Make sure you are using the latest version of your browser for optimal performance.
4. Close or disable apps especially if you're on a mobile device. Keeping too many applications open can make everything run slower, including video playback. Make sure that you completely close or disable the apps instead of just minimizing the windows.
5. Refresh your cache. This action can help with many different issues, including playback. Learn more here.
6. If you're accessing a shared network utilized by multiple users or devices, the bandwidth promised by your ISP will be spread out across all users. You may experience slower speeds as a result.
If you are experiencing issues and think you have a strong enough internet connection, just reach out to support by clicking on the “Support” button at the bottom right of your screen (or send us an email at firstname.lastname@example.org) and we’ll help you troubleshoot.